General

1.1 Sania Hasan operates the website https://saniahasan.com/ and specializes in the sale and purchase of apparel and accessories under the brand name "Sania Hasan."

1.2 This shipping and delivery policy outlines our procedures and policies regarding the delivery and shipping of products purchased on the Sania Hasan platform.

1.3 We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

Terms of Shipping and Delivery

2.1 Dispatch and Delivery Timeline: We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product varies. To check the delivery timeline of any specific outfit, please visit the product page for that outfit on our website. If you have any specific queries concerning order delivery time, please contact our team on WhatsApp.

Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be used as a general indication only.

2.2 Information for Delivery: To ensure timely delivery, we require specific details such as your name, shipping address, billing address, landmarks, and contact information. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to inaccurate details.

2.3 Delivery Attempts: After the initial delivery attempt, we will contact the recipient via their registered email address or phone number. If the recipient allows for a second attempt, additional charges may apply for subsequent attempts.

2.4 Delay in Delivery: Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you well-informed about any delays and the anticipated next delivery date.

2.5 Actions of Delivery Personnel: We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.

2.6 Tracking Information: Once your order is processed, you will receive a unique tracking ID for real-time monitoring of your order. The tracking ID will be sent via SMS or email. Additionally, if you communicate with us through other channels such as WhatsApp or social media, we can provide the tracking ID upon request.

2.7 Delivery Charges - Pakistan: We offer free delivery on all orders nationwide in Pakistan.

2.8 Delivery Charges - International: International delivery charges are calculated based on the destination and weight of your shipment. Please note that the purchase price and overall shipping cost during checkout do not include duties and taxes. These additional fees, such as customs duties and import taxes, are the customer's responsibility and must be paid at the time of delivery.

2.9 Customer Responsibility for Customs Clearance and Delays: Customers are responsible for any merchandise held by customs authorities in their country. It is the customer's responsibility to comply with customs regulations and provide any necessary documentation for clearance. Any fees or penalties imposed by customs agencies are the sole responsibility of the customer and will not be covered by Sania Hasan.

Goods/Services Not Received

3.1 Definition: A 'Goods and Services Not Received' situation refers to circumstances where a customer does not receive the ordered goods or services within the expected timeframe or as described in the purchase agreement.

3.2 Eligibility: This policy applies to all orders placed with us. Any customer who makes a purchase with us is eligible for this policy.

3.3 Delivery Address and Confirmation: Goods will be dispatched to the shipping address provided during order placement. Our delivery process is contactless, and we do not provide a physical sign-off as proof of delivery. However, proof of delivery is provided by our third-party delivery partner, which can be used as evidence in case of a dispute.

3.4 Confirmation of Delivery: We will issue a tracking number for your parcel, serving as confirmation that the goods have been dispatched to the provided shipping address.

3.5 Timeframe: Customers must report a 'Goods and Services Not Received' issue within 7 working days from the expected delivery date. Working days exclude weekends and public holidays.

3.6 Reporting: To report a 'Goods and Services Not Received' issue, customers must contact our customer service team via email or WhatsApp with their order details.

3.7 Missing Delivery Disputes: We follow rigorous processes to ensure that goods are not missed during the shipping process. Our commitment to customer satisfaction extends to assisting customers in locating their missing items. However, by accepting these terms and conditions, the cardholder absolves the merchant from responsibility in cases of missing deliveries. The tracking number serves as evidence of dispatch.

3.8 Contactless Delivery: Our delivery process is designed to be contactless, prioritizing the safety and convenience of our customers. The absence of a physical sign-off does not diminish the validity of the delivery process, as the tracking number serves as a digital confirmation.

3.9 Customer Responsibility: It is the customer's responsibility to ensure the accuracy of the provided shipping address. By accepting these terms and conditions, the cardholder acknowledges and agrees to promptly communicate any discrepancies or issues related to the delivery directly to the designated courier company, absolving the merchant from liability.

3.10 Investigation: Upon reporting a 'Goods and Services Not Received' issue, customers must provide order details, tracking numbers, and any relevant documentation. Our team will review the information, maintain communication with the customer, and take appropriate action. We will communicate the outcome of the investigation to the customer and try to ensure their satisfaction with the resolution.